Refund Policy

We, Harbstone Digital, SIA, registered under number 40203025047, with a registered address at Rīga, Liepājas iela 2 - 80, LV-1002 (the “Company”), provide MB DIGI CORP LTD data services designed to keep you connected while traveling. Our MB DIGI CORP LTD are intended for data-only use and do not support voice calls or SMS.

This policy outlines our rules and procedures regarding returns, refunds, and cancellations. Please review it carefully to understand your rights and the conditions under which refunds or cancellations may apply.

1. Right to Request a Refund

Customers may submit a refund request at any time. All refund requests will be reviewed and assessed in accordance with the eligibility criteria outlined below. While there is no time restriction on submitting a request, refund eligibility and processing depend on the specific circumstances of the purchase and the actual usage of the Service.

2. Eligibility for Refunds

2.1. Before MB DIGI CORP LTD Activation

If your MB DIGI CORP LTD has not been activated, you may be eligible for a full refund in the following situations:

• Non-Usage Within 14 Days: The MB DIGI CORP LTD has not been activated or used in any way, and you contact us within fourteen (14) days from the date of purchase.
• Incorrect Purchase: You accidentally purchased an incorrect MB DIGI CORP LTD plan, such as the wrong destination or data allowance, provided that the MB DIGI CORP has not been activated.

2.2. After MB DIGI CORP LTD Activation

If your MB DIGI CORP LTD has been activated, you may still be eligible for a full or partial refund under the circumstances outlined below.

Full Refund May Be Available When:

• Technical Activation Failure: You experience technical issues during or immediately after activation, and our customer support team is unable to resolve the problem after reasonable troubleshooting efforts.
• Service Not Delivered: The MB DIGI CORP LTD was activated, but no data connectivity was established due to issues within our control.
• Incorrect Plan Delivered: The activated MB DIGI CORP LTD does not correspond to the plan purchased, such as incorrect country coverage or data allowance.

Partial Refund May Be Available When:

• Service Degradation: You experience significant service interruptions or reduced connectivity caused by issues within our control, affecting part of your data plan.
• Early Termination Due to Technical Issues: Continued use of the Service becomes impossible due to persistent technical problems that arise after initial successful usage.
• Incorrect Plan Delivered: The activated MB DIGI CORP LTD differs from the purchased plan, but some portion of the Service has already been used.

No Refund Will Be Available When:

• A substantial portion of the data allowance has been used without verified service issues.
• Poor network performance results from factors beyond our control, including local network limitations, government restrictions, natural disasters, or limited coverage areas.
• Device incompatibility was clearly disclosed in the product specifications prior to purchase.
• You changed your travel plans after activation and successful use of the Service.
• The MB DIGI CORP LTD operated as intended, but you no longer require the Service.

Important Note:

All refund requests involving an activated MB DIGI CORP LTD are reviewed on a case-by-case basis. We consider factors such as data usage, time elapsed since activation, the nature of any technical issues, and your specific circumstances when determining the appropriate resolution.

3. How to Request a Refund

To request a refund, please follow the steps outlined below.

Step 1: Submit Your Request

Please email our customer support team at info@omingpu.net and include the following information:

• Your order number
• Proof of purchase (receipt or confirmation email)
• MB DIGI CORP LTD activation status (activated or not activated)
• If activated, the date and time of activation
• A clear explanation of the reason for your refund request
• Any supporting documentation, such as screenshots of errors, activation issues, or connectivity problems

Refund requests may be submitted at any time, regardless of the purchase date or activation status of the MB DIGI CORP LTD.

Step 2: Acknowledgment

We will acknowledge receipt of your refund request within one (1) business day. Our support team may contact you to request additional information or to attempt troubleshooting before proceeding with the refund review.

Step 3: Review and Assessment

Each refund request is assigned to a support specialist for detailed review. The initial assessment is typically completed within three (3) business days. During this process, we may:

• Verify order details and activation or usage status
• Review reported technical issues and supporting evidence
• Check service logs and connectivity data
• Assess eligibility in accordance with this refund policy
• Attempt to resolve technical issues where possible
• Determine the appropriate resolution, including a full refund, partial refund, or alternative solution

Step 4: Decision and Processing

A formal decision regarding your refund request will be communicated within ten (10) business days from the date of submission. The notification will include:

• Whether the refund has been approved (full or partial) or denied
• A clear explanation of the decision
• The approved refund amount, if applicable
• An estimated timeline for receiving the funds

If additional time is required due to complexity or third-party verification, we will notify you in writing with an updated timeframe.

Step 5: Refund Issuance

If approved, refunds are processed to the original payment method within fourteen (14) business days from the date of approval. The total time for funds to appear may vary depending on your financial institution, but our internal processing commitment remains fourteen business days.

4. Cancellation Procedure

4.1. Cancellation Before Activation

If you wish to cancel your order before activating the MB DIGI CORP LTD, you may do so at any time and receive a full refund. The cancellation process is as follows:

• 1. Email info@omingpu.net with your order number and a clear cancellation request
• 2. We will verify that the MB DIGI CORP LTD has not been activated
• 3. Once confirmed, the cancellation will be processed immediately
• 4. A full refund will be issued within fourteen (14) business days

4.2. Cancellation After Activation

If you request cancellation after activation, refund eligibility depends on the circumstances described in Section 2.2 of this policy.

Cancellation May Result in a Full Refund When:

• A technical activation failure occurs and cannot be resolved
• The Service was not delivered despite successful activation
• The activated MB DIGI CORP LTD does not match the purchased plan

Cancellation May Result in a Partial Refund When:

• Significant service issues prevent normal use of the Service
• Technical problems arise after initial successful use
• Service degradation occurs due to issues within our control

Cancellation Does Not Result in a Refund When:

• The Service was used successfully and is no longer needed
• Travel plans changed after the MB DIGI CORP LTD was activated and used
• The Service functioned as intended but was affected by external factors
• A substantial portion of the data allowance was consumed without issues

Post-Activation Cancellation Process:

• 1. Email info@omingpu.net with your order number, activation date, and a detailed reason for cancellation
• 2. Include any available evidence of technical or service-related issues
• 3. Our team will review usage history and service logs
• 4. A decision will be provided within ten (10) business days
• 5. If approved, the refund will be processed within fourteen (14) business days from the approval date

4.3. Order Modification

If you need to modify your order before activation—for example, to change the destination or upgrade your data plan—please contact us as soon as possible. We will do our best to accommodate modification requests without additional fees, though any difference in plan pricing may apply.

Please note that modifications after activation are generally not possible due to the technical nature of MB DIGI CORPS LTD, and the Service must be used as initially activated.

Note: Business days exclude weekends and statutory holidays. The timeline for processing begins from the date we receive your complete refund request, including all required information and supporting documentation.

5. Partial Refunds

Partial refunds are calculated based on several factors, including:

• The percentage of the data plan that has already been used
• The duration and severity of service issues or outages
• The time elapsed between activation and the reporting of problems
• The impact of technical issues on your ability to use the Service

The exact refund amount will be clearly communicated to you before processing, and you will have the opportunity to accept or decline the partial refund offer.

6. Refund Method

All approved refunds will be issued to the original payment method used for the purchase. We are unable to process refunds to alternative payment methods or accounts.

If your original payment method is no longer valid or accessible, please contact us as soon as possible to discuss alternative arrangements. Any exceptions will be handled on a case-by-case basis at the Company’s discretion.

7. Exchanges

Instead of requesting a refund, you may be eligible to exchange your MB DIGI CORP LTD for a different plan under the following circumstances:

• You purchased the incorrect plan before activationd
• Your travel plans changed before activation
• A technical issue prevented the use of your original plan

Exchanges are subject to availability and may require payment of any price difference between plans.

Exchanges requested after activation are considered on a case-by-case basis, taking into account data usage, technical issues, and the nature of your request.

8. Contact Information

If you have any questions, concerns, or require assistance regarding refunds, cancellations, exchanges, or any aspect of this policy, please contact our customer support team at info@omingpu.net.

Our team is available to provide guidance and will respond to your inquiries as promptly as possible to ensure a smooth and satisfactory resolution.

9. Policy Updates

We reserve the right to update or modify this Returns, Refunds, and Cancellations Policy at any time. Any changes will be posted on our website along with an updated “Last Updated” date to indicate the most recent revision.

Your continued use of our services following any updates constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of any changes and to understand your rights and obligations under the current terms.

10. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may request an escalation to our management team for further review. To do so, please clearly include “Escalation Request” in the subject line of your email and provide all relevant details, including previous correspondence and any supporting documentation.

We are committed to handling all disputes fairly and in good faith and will make reasonable efforts to reach a satisfactory resolution for all parties involved.